RYR Cancel Flight

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RYR Cancel Flight

Post by Ryanairflyer » 16 Sep 2017, 15:45

Ryanair refuse to publish list of flights affected by its shock decision to cancel up to 2,000 over next six weeks

Unfair How Can This Be Allowed.

Passengers of the under-fire airline will receive just a few days’ notice if they are among those affected by the cull VERY BAD

https://www.thesun.ie/travel/1544270/ry ... six-weeks/

RYANAIR is refusing to publish a list of flights affected by its shock decision to cancel up to 2,000 over the next six weeks.

Passengers of the under-fire airline will receive just a few days’ notice if they are among those affected by the cull.
The flier has apologised – but sparked fury for its refusal to give passengers adequate notice.

Spokesman Kenny Jacobs said: “We are sorry and it’s because we messed up pilot holiday planning and are working hard to fix.”

Travel agents are demanding the low-fares carrier publish a full list, but Michael O’Leary’s behemoth is instead content to email passengers with a few days’ notice.

The airline stunned passengers by cancelling up to 2,000 flights over the next six weeks, in order to give crew some time off.

Up to 50 flights daily will be scrapped up til the end of October, but thousands of customers are in the dark as to whether theirs are among them.

It’s estimated at up to 9,000 people a day and 285,000 journeys are likely to be hit by the airline’s move.
Michael O’Leary’s carrier said yesterday: “Flights are operating as scheduled unless an email confirming a cancellation has been received.

“We advise customers to check the email address used to make their booking. Cancellation notices for flights cancelled up to and including Wednesday 20 Sept have been sent to affected customers and we will continue to send regular updates.”

Almost 2 per cent of scheduled flights will be cancelled over the next six weeks in order to “improve punctuality”.

The Irish Sun asked Ryanair whether it would be fairer on passengers to publish a full list in advance.
We also asked whether the airline even knows which flights will be impacted, but we didn’t receive a response.

The Irish Travel Agents Association said it is extremely concerned over the cancellation of flights at short notice and demanded the airline come clean.

ITAA chief Cormac Meehan said: “Given the dominant position of Ryanair in the Irish aviation market place, this action has caused severe problems for thousands of travellers travelling to and from Ireland.

“For many, holiday plans have been ruined by this action where the option to change holiday accommodation is not possible or can only be done at a significant cost.
“Ryanair’s actions will also have a considerable impact on route schedules internationally where many travellers are dependent on their Ryanair flight to connect to onward international flights.”

“We are calling on Ryanair to publish a full list now of all flights they intend to cancel. The uncertainty of their actions is causing great unease amongst intending travellers.”

“The ITAA condemn this action at such short notice. Ryanair have shown utter disdain on the consumer.”

A statement by the no frills operator on Friday blamed a dip in punctuality to below 80 per cent on strikes, weather, air traffic control capacity and increased holiday allocations to pilots and cabin crew.
A spokesman explained: “Ryanair has operated at record schedule and traffic levels during the peak summer months of July (12.6m guests) and August (12.7m guests) but has a backlog of crew leave which must be allocated before 31st Dec 2017 in order to switch to a calendar leave year (as required by the IAA) from 1st Jan 2018 onwards.

“By reducing its scheduled flying programme over the next six weeks by less than 2% (of its over 2,500 daily flights), the airline will create additional standby aircraft which will help restore on-time performance to its 90% average. Ryanair apologises sincerely for the inconvenience caused to customers by these cancellations.

“Customers will be contacted directly about this small number of cancellations and offered alternative flights or full refunds.”

Dublin flights affected on Saturday included Paris, Barcelona and Madrid, and flights in from Amsterdam and Edinburgh.

Furious passengers have accused the airline of cancelling flights with two days’ notice and offering them replacements for days later.

Tweets included: “Flight not yet cancelled but holiday ruined before going due to uncertainty. Never book with you again” and “This isn’t good enough. Release a list now of all the flights you plan to cancel so your paying customers can make alternative arrangements!”

William Harte said: “Just received an email from @ryanair telling me to check in for a flight that they cancelled yesterday! Do they know what they’re doing??”

Sara Lace fumed: “how do people know which flights you have cancelled? Its a bloody disgrace. Due to fly with you next Thur. It’ll be last time.”

If a flight is cancelled, passengers either apply for a refund or change their cancelled flight for free.

Fianna Fáil’s Robert Troy said:”I’m really very disappointed in the manner in which this decision has been carried out and communicated to passengers

“Passengers intending to travel today or over the weekend weren’t given any warning to allow them to make alternative arrangements.

“I do feel that Ryanair have failed in their duty of care to their customers.”

The Commission for Aviation Regulation said: “If you have been affected by the Ryanair programme of flight cancellations you are entitled to a choice of refund or rerouting. Compensation may also be payable depending on the notice period Ryanair has given you.


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Re: RYR Cancel Flight

Post by Ryanairflyer » 18 Sep 2017, 14:59

Ryanair: What should I do if my flight is cancelled?

As many as 400,000 passengers across the EU could have flights with Ryanair cancelled between now and the end of October.

The airline said on Saturday it would cancel 40-50 flights every day for the next six weeks, after it "messed up" the planning of pilot holidays.

All of Ryanair's flights are short or medium-haul, and the vast majority are to destinations within the EU, meaning that passengers are entitled to some very specific rules on compensation.

On its website the airline says: "We understand that flight cancellations may cause distress, and we will accommodate your option of choice wherever possible, while complying with EU Regulation 261/2004."

What are my options if my flight is cancelled?

You can apply for a refund. Even if it is only the outbound portion of the flight that is cancelled, you can still get a refund for the return leg, assuming you do not want to use it.




Or you can chose an alternative flight - perhaps on an earlier or later date. In most cases Ryanair will offer you another flight with them.

However, the Civil Aviation Authority (CAA) says that if an alternative airline is flying there "significantly sooner", then you have the right to be booked onto a different airline.

Ryanair is offering alternative flights/refunds via this page. However, it has not commented on whether it will offer flights with rival carriers.

Can I claim compensation for the inconvenience?

You can claim compensation - but it is based strictly on the time of your actual arrival compared to when you originally expected to arrive.

It also depends when Ryanair told you about the cancellation. If it gave you more than 14 days' notice, it does not have to pay any compensation at all.

However, so far all passengers have been given less than a week's warning.

If Ryanair books you onto a flight with another airline, you are still entitled to compensation.

What if I have received less than 14 days' notice?

If your re-booked flight arrives more than four hours later than the flight you were originally booked on, you can claim 250 euros - around £220.

For flights over 1,500km, known as medium-haul, that goes up to 400 euros - around £350.

However, if the new flight re-routes you via another destination, and you end up with a longer flight as a result - you can still claim compensation, but at a lower rate.

If you are flying on a short-haul flight, and the re-routed flight is at least two hours late, you can claim 125 euros - around £110.

If a medium-haul re-routed flight is at least three hours late, you can claim 200 euros - around £176 - depending on the time of take-off.

What if I have received less than seven days' notice?


If you receive less than a week's notice of the cancellation, the criteria for compensation are tighter.

In this case, your short-haul flight only needs to arrive more than two hours after your original scheduled arrival time for you to claim 250 euros.

If flying more than 1,500km, and the flight is at least three hours late, you can claim 400 euros.

If a new short-haul flight is re-routed, taking off more than one hour before your original flight, but arriving two hours after it, you can claim 125 euros.

A re-routed medium-haul flight needs to arrive at least three hours late for compensation to be paid. In such a case passengers would get 200 euros.

Should I get a refund and arrange my own alternative flight?


You are free to do this, but you will then lose out on any right to compensation. If you cancel the flight completely, remember that you may not even get a refund.

I don't know whether my flight has been cancelled: What should I do?

So far Ryanair has only published the details of a few of the flights that have been cancelled.

This will leave a lot of people not knowing whether their trip will go ahead. But if you decide to cancel or change your flight without knowing whether it will be cancelled officially, you have no special rights under the European Regulations.

The CAA advises passengers to go through the airline for that reason.

Am I entitled to additional help?

If you find yourself stranded at the airport, you might also be entitled to an extra payment to cover short-term costs.

For example, if you have had to wait an extra day to take the new flight you should be given accommodation, food, drink and access to communications - such as the cost of a couple of telephone calls.

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Re: RYR Cancel Flight

Post by Ryanairflyer » 18 Sep 2017, 15:05

It Has Been Reported Norwegian Air Have Poached Many Ryanair Pilots And Related To So Many RYR Flights being Cancelled.

Either Way The Poor Customer Will Be Inconvenienced.

I Have A Flight Out From Liverpool On Sunday 24th September - Still No Clue If It Is Or Will Be Cancelled.. And Again Our Return Back To Liverpool On 27th September.

RYR should Be :oops: - MOL You've Got That Publicity Again.

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Re: RYR Cancel Flight

Post by Ryanairflyer » 18 Sep 2017, 15:10

Ryanair could face up to 20m euros (£18m) in compensation claims after cancelling thousands of flights due to a shortage of pilots, it has warned.

The budget airline plans to cancel 40-50 flights every day for the next six weeks, after it admitted it had "messed up" the planning of pilot holidays.

An internal memo seen by the BBC suggests the pilot shortage could continue until the end of the year.

There is no suggestion this means the disruption will extend beyond October.

In a letter to pilots, chief operations officer Michael Hickey said the firm's crewing forecast to the end of December was "for tighter pilot numbers".




The letter shows Ryanair pilots were only informed on 13 September of the staff shortage facing the company yet Mr Hickey outlined that it knew last year they may face a leave backlog.

Pilots have been asked to work during their booked holiday to cover the gaps and their rota pattern is also likely to be disrupted.

In the letter, Mr Hickey said these pilots would be "helping protect the integrity of the operation during the remainder of the flight year".

Ryanair also faces pressure to publish a full list of the flights it plans to cancel every day amid growing anger among customers.

So far it has only published a list of affected flights up until Wednesday.

Consumer rights group Which? said: "It's essential that Ryanair release a full list of flights that will be affected so that passengers have as much time as possible to make alternate arrangements."

The airline has blamed a backlog of staff leave for the disruption, which could affect up to 400,000 passengers.

Ryanair is changing its holiday year, which currently runs from April to March, to run from January to December instead.

This has led to large numbers of its staff taking holidays in September and October.

In a letter to pilots, seen by the BBC, chief operations officer Michael Hickey said the firm was forecasting "tighter pilot numbers" until December.

It also suggests the firm knew about the risk of a backlog last year, despite only telling pilots on 13 September.

Ryanair has not commented on the letter's claims. There is no suggestion that flight cancellations will extend beyond October.

Reports on Monday also suggested recruitment problems were affecting the airline and that it had lost pilots to rival Norwegian Air.

A Norwegian spokesperson said: "We can confirm that 140 pilots have joined us from Ryanair this year. Pilot recruitment is also underway for more pilots for our new Dublin base opening later this year."


A letter to Ryanair pilots from the firm's chief operations officer Michael Hickey, seen by the BBC, forecasts tighter pilot numbers until the end of the year.

The airline has only published confirmed flight cancellations until Wednesday but has said the disruption will continue until the end of October,

The letter shows Ryanair pilots, many of whom are on self-employed contracts, were only informed on 13 September of the staff shortage facing the company yet Mr Hickey outlined that it knew last year they may face a leave backlog.

Pilots have been asked to work during their booked holiday to cover the gaps and their rota pattern is also likely to be disrupted.

One anonymous Ryanair pilot has told the BBC that the leave issue is a red herring and that the root cause of the problem is that too many pilots are leaving Ryanair and the company is struggling to train up new crew.


Customer anger

The airline has promised affected customers alternative flights or refunds. However, many have reacted angrily to the cancellations on social media and called for a full list of affected flights to be released.

Karen Higgins tweeted: "Yet another day of constant checking to see if our flights are safe or cancelled! Cmon @Ryanair help us all out! Get the updates done!!!!"

Dee Moloney tweeted: "Have 2 trips booked in the next couple of weeks. Excitement of trips now replaced with worry!... Won't be flying with @Ryanair again."

Ryanair marketing officer Kenny Jacobs said affected customers with bookings up to 20 September had been informed.

"We will cancel 40 to 50 flights daily for the next six weeks, less than 2% of our schedule, with a slightly higher number initially, as we begin to implement these cancellations," he said.

"Flights are operating as scheduled unless an email confirming a cancellation has been received."

He said the airline would continue to send regular updates and post information on its website, with the next set of cancellations to be issued on Monday.

Shares in Ryanair were down 2% on Monday afternoon.

What rights do passengers have?

A letter to Ryanair pilots from the firm's chief operations officer Michael Hickey, seen by the BBC, forecasts tighter pilot numbers until the end of the year.

The airline has only published confirmed flight cancellations until Wednesday but has said the disruption will continue until the end of October,

The letter shows Ryanair pilots, many of whom are on self-employed contracts, were only informed on 13 September of the staff shortage facing the company yet Mr Hickey outlined that it knew last year they may face a leave backlog.

Pilots have been asked to work during their booked holiday to cover the gaps and their rota pattern is also likely to be disrupted.

One anonymous Ryanair pilot has told the BBC that the leave issue is a red herring and that the root cause of the problem is that too many pilots are leaving Ryanair and the company is struggling to train up new crew.


Customer anger

The airline has promised affected customers alternative flights or refunds. However, many have reacted angrily to the cancellations on social media and called for a full list of affected flights to be released.

Karen Higgins tweeted: "Yet another day of constant checking to see if our flights are safe or cancelled! Cmon @Ryanair help us all out! Get the updates done!!!!"

Dee Moloney tweeted: "Have 2 trips booked in the next couple of weeks. Excitement of trips now replaced with worry!... Won't be flying with @Ryanair again."

Ryanair marketing officer Kenny Jacobs said affected customers with bookings up to 20 September had been informed.

"We will cancel 40 to 50 flights daily for the next six weeks, less than 2% of our schedule, with a slightly higher number initially, as we begin to implement these cancellations," he said.

"Flights are operating as scheduled unless an email confirming a cancellation has been received."

He said the airline would continue to send regular updates and post information on its website, with the next set of cancellations to be issued on Monday.

Shares in Ryanair were down 2% on Monday afternoon.


What rights do passengers have?


Travellers wait in front of a passenger jet belonging to RyanairImage copyright Reuters
The EU compensation rules for cancelled flights are as follows:
◾Passengers are entitled to assistance and compensation, if the disruption was within an airline's control.
◾Airlines have to offer full refunds, paid within seven days, or rebookings for a flight cancelled at short notice.
◾In addition, passengers can also claim compensation.
◾Cancellation amounts are: 250 euros (£218) for short-haul, 440 euros (£384) for medium-haul and 600 euros (£523) for long-haul.
◾Passengers who reach their destination more than three hours late can be compensated from 200 to 600 euros, depending on the length of flights and delay.

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Re: RYR Cancel Flight

Post by Ryanairflyer » 21 Sep 2017, 08:00

More Ryanair cancellations likely as pilots reject cash to work on days off

Airline faces fresh trouble as pilots turn down bonus offer to work on holidays and starting early


https://www.theguardian.com/business/20 ... n-days-off


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Re: RYR Cancel Flight

Post by Ryanairmadrid » 25 Sep 2017, 08:42

It's really shameful for such company to do this.
Very disappointing.
Surely they could've planned their crews better or employ extra staff in advande.
Always at the limit in cost saving.


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